:root{--ink:#182d2c;--muted:#667671;--green:#176352;--green-light:#e7f1eb;--line:#dce4de;--paper:#f6f7f3;--amber:#986719}*{box-sizing:border-box}body{margin:0;background:var(--paper);font:14px/1.55 system-ui,-apple-system,Segoe UI,sans-serif;color:var(--ink)}button,input,textarea,select{font:inherit}button,a,input,textarea,select{outline-offset:4px}button{cursor:pointer}button:disabled{opacity:.55;cursor:not-allowed}a{color:var(--green)}aside{position:fixed;inset:0 auto 0 0;width:238px;background:#fff;border-right:1px solid var(--line);padding:30px 22px;display:flex;flex-direction:column}.brand{display:flex;gap:12px;align-items:center;margin-bottom:44px}.mark{display:grid;place-items:center;background:var(--green);color:#fff;width:43px;height:43px;border-radius:13px;font:700 28px Georgia,serif}.brand strong{display:block;font-size:20px;letter-spacing:-.6px}.brand small{color:var(--muted);font-size:10px}.eyebrow{font-size:10px;font-weight:700;letter-spacing:1.3px;color:var(--muted);margin:0 0 12px}nav{display:grid;gap:7px}nav button{background:none;border:0;border-radius:9px;color:var(--muted);padding:12px 15px;text-align:left;font-weight:600}nav button.active{background:var(--green-light);color:var(--green)}.aside-bottom{margin-top:auto;color:var(--muted);font-size:11px}.aside-bottom a{font-size:12px}.live-dot{display:inline-block;width:7px;height:7px;background:#339470;border-radius:50%;margin-right:5px}main{margin-left:238px;padding:34px 36px;max-width:1640px}header{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;margin-bottom:28px}h1{font-size:30px;line-height:1.2;letter-spacing:-.9px;margin:0 0 12px;font-weight:650}header p:not(.eyebrow){margin:0;color:var(--muted)}h2{font-size:17px;letter-spacing:-.3px;margin:0 0 16px}h3{font-size:15px;margin:12px 0}p{margin:10px 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strong{font-size:22px}.toolbar{display:flex;gap:16px;align-items:end;margin-bottom:20px}.toolbar .search{flex:1}label{display:block;font-size:12px;font-weight:600;margin-bottom:14px}input,textarea,select{display:block;width:100%;background:#fff;border:1px solid #ccd8d1;border-radius:7px;padding:10px;color:var(--ink);margin-top:5px}textarea{resize:vertical}.toolbar label{margin:0}.toolbar button{margin-bottom:1px;white-space:nowrap}.footnote,.hint{font-size:12px;color:var(--muted)}.info{padding:12px 16px;background:#edf3eb;border-radius:8px;margin-bottom:20px;color:#506653;font-size:12px}table{border-collapse:collapse;width:100%;font-size:12px}th{text-align:left;color:var(--muted);font-size:10px;letter-spacing:.5px;text-transform:uppercase;padding:12px 8px;border-bottom:1px solid var(--line)}td{padding:15px 8px;border-bottom:1px solid #edf0ec;vertical-align:top}td small{display:block;color:var(--muted)}td .secondary{font-size:11px;padding:5px 9px;margin:4px 4px 0 0}.table-wrap{overflow-x:auto}.knowledge-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.knowledge-card{background:white;border:1px solid var(--line);border-radius:10px;padding:22px}.knowledge-card h3{line-height:1.4}.knowledge-card p{color:var(--muted);font-size:12px;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}.knowledge-meta{display:flex;justify-content:space-between;gap:12px;margin-bottom:10px;font-size:10px;color:var(--muted)}.knowledge-card .text-button{margin-top:12px}dialog{border:1px solid var(--line);border-radius:14px;padding:28px;width:min(640px,94vw);max-height:90vh;box-shadow:0 24px 90px #09231b38}dialog::backdrop{background:#122c235c}.dialog-top{display:flex;justify-content:space-between;align-items:start;gap:20px}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:20px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}.checkbox{display:flex;gap:10px;align-items:center}.checkbox input{width:auto}.answer-text{white-space:pre-wrap;background:var(--paper);border-radius:8px;padding:17px;margin:15px 0;overflow-wrap:anywhere}#message{padding:12px 16px;border-radius:8px;margin-bottom:20px;background:#e4eee6}#message.error,[id$="-error"]{color:#a03528}#message.error{background:#ffebe4}.empty{padding:24px;color:var(--muted);text-align:center}.detail-metadata{font-size:12px;color:var(--muted)}[hidden]{display:none!important}@media(max-width:1100px){aside{width:190px;padding:25px 16px}main{margin-left:190px;padding:26px}.stats{grid-template-columns:repeat(2,1fr)}header{display:block}.header-actions{margin-top:20px}.grid-two{grid-template-columns:1fr}.knowledge-grid{grid-template-columns:1fr}}@media(max-width:620px){aside{position:static;width:auto;padding:16px;border:0;border-bottom:1px solid var(--line)}.brand{margin-bottom:14px}.brand small{font-size:11px}aside>.eyebrow,.aside-bottom{display:none}nav{display:flex;overflow:auto;gap:4px}nav button{padding:8px 12px}main{margin:0;padding:20px 15px}h1{font-size:25px}.stats{gap:10px}.stat{padding:16px}.stat strong{font-size:29px}.toolbar{flex-wrap:wrap}.toolbar .search{flex-basis:100%}.card{padding:18px}.form-row{grid-template-columns:1fr}.card-heading{flex-wrap:wrap}dialog{padding:20px}}

/* Unified workspace v24. Native attention remains mounted across workspace sections. */
.nav-count{float:right;min-width:20px;padding:0 6px;border-radius:10px;background:#e0ebe4;color:#176352;font-size:11px;text-align:center}.nav-count:empty{display:none}.sidebar-note{font-size:10px;color:var(--muted)}body.crm-open{height:100dvh;overflow:hidden}body.crm-open>main{max-width:none;height:100dvh;display:flex;flex-direction:column;padding:18px 22px;min-width:0}body.crm-open header{margin-bottom:14px;flex-shrink:0}body.crm-open header h1{font-size:23px;margin-bottom:6px}body.crm-open header .eyebrow{display:none}body.crm-open header p{font-size:12px}.attention-view{display:flex;flex-direction:column;flex:1;min-height:0;border:1px solid var(--line);border-radius:12px;background:#fff;overflow:hidden}.attention-toolbar{padding:11px 14px;border-bottom:1px solid var(--line);background:#f4f8f4;flex-shrink:0}.attention-toolbar [role=status]{font-size:11px;color:var(--muted);margin-bottom:8px}.attention-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.attention-actions button{font-size:11px;padding:7px 10px}.native-link{margin-left:auto;font-size:11px}.attention-view iframe{border:0;display:block;width:100%;flex:1;min-height:0;background:white}.launcher-page main{margin:0;padding:30px;max-width:720px}.launcher-page .mark{margin-bottom:20px}.launcher-actions{display:flex;gap:12px;flex-wrap:wrap;margin-top:24px}.launcher-actions a{text-decoration:none}.launcher-page p{color:var(--muted)}@media(max-width:1100px){body.crm-open header{display:flex;align-items:center}body.crm-open .header-actions{margin-top:0}body.crm-open header p{display:none}}@media(max-width:620px){body.crm-open{display:flex;flex-direction:column}body.crm-open>aside{flex-shrink:0;padding:10px 12px}body.crm-open .brand{margin-bottom:8px}body.crm-open .brand .mark{width:30px;height:30px;font-size:22px}body.crm-open .brand strong{font-size:17px}body.crm-open .brand small{display:none}body.crm-open>main{height:auto;min-height:0;flex:1;padding:10px 8px;margin:0}body.crm-open header{margin-bottom:8px}body.crm-open header h1{font-size:18px}body.crm-open #user-name{display:none}.attention-toolbar{padding:8px}.attention-actions button{font-size:10px;padding:6px 8px}#attention-status{display:none}.attention-view{border-radius:8px}.native-link{font-size:10px}}

/* Access gate is visible before any script or private content loads. */
body[data-access]:not([data-access="ready"])>aside,body[data-access]:not([data-access="ready"])>main{display:none!important}
.access-gate{min-height:100dvh;display:grid;place-items:center;padding:24px}.access-card{width:min(100%,480px);background:white;border:1px solid var(--line);border-radius:18px;padding:38px;box-shadow:0 16px 50px #182d2c0a}.access-card .mark{margin-bottom:25px}.access-card h1{font-size:26px;line-height:1.3}.access-card>p:not(.eyebrow){color:var(--muted)}.access-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:24px}.access-actions a{text-decoration:none;font-size:13px}.access-card noscript{display:block;margin-top:15px}body[data-access="ready"]>.access-gate{display:none}@media(max-width:620px){.access-card{padding:26px}.access-card h1{font-size:23px}}

/* Lifecycle v26: visible status and a single confirmed transition. */
.case-lifecycle{display:flex;align-items:center;gap:16px;justify-content:space-between;padding:12px 16px;border-bottom:1px solid #cedfd7;background:#edf5f0;flex-shrink:0}.lifecycle-copy strong{font-size:13px}.lifecycle-copy p{font-size:11px;margin:3px 0}.lifecycle-hint{color:#645223}.lifecycle-warning{color:#983d20}.lifecycle-actions{display:flex;gap:8px;flex-shrink:0}.lifecycle-actions button{font-size:11px;padding:7px 10px}#case-pages{align-items:center}.attention-toolbar .attention-actions #attention-propose{background:white;color:var(--green)}@media(max-width:760px){.case-lifecycle{align-items:stretch;flex-direction:column;gap:6px;padding:8px 10px}.lifecycle-actions{justify-content:flex-end}.lifecycle-copy p{font-size:10px}.lifecycle-copy strong{font-size:11px}}

/* Explicit waiting workflow: avoid blocking the conversation on smaller screens. */
.lifecycle-actions{flex-wrap:wrap;justify-content:flex-end;max-width:54%}.lifecycle-next{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.lifecycle-next-label{font-size:10px;color:var(--muted);width:100%}.lifecycle-schedule{font-variant-numeric:tabular-nums}.lifecycle-copy{min-width:0}.case-lifecycle{max-height:36vh;overflow:auto}.lifecycle-actions button:disabled{opacity:.55;cursor:not-allowed}@media(max-width:900px){.case-lifecycle{align-items:stretch;flex-direction:column;gap:8px}.lifecycle-actions{max-width:100%;justify-content:flex-start}.lifecycle-next-label{width:auto;margin-right:4px}}